1. Returns
Exchange Only:
We do not accept returns for refund. However, we offer exchanges on most items within 7 days of the purchase date.
Eligibility for Exchange:
-
The item must be in its original condition, unused, unwashed, and with all original tags attached.
-
Exchange requests must be made within 7 days of receiving the product.
Return Exceptions (for Damaged or Wrong Product):
If you receive a damaged product or a product that doesn’t match your order, please email us at bahuranistudio@gmail.com within 7 days.
Include the following:
Once our team reviews and verifies the issue, we will approve your return and provide further instructions.
Note: Returns will only be accepted in case of damage or mismatch, and only after verification.
2. Refunds
Refund Process: Once your return is received and inspected, we will notify you via email. If the return is approved, a refund will be 'credited' to your original payment method within [5 business days].
Shipping Costs: Shipping costs are non-refundable, except in cases where we made an error with your order or the item is defective. In such cases, we will provide a prepaid return label.
3. Exchanges
Exchange Process: If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process.
4. How to Initiate a Return
To initiate a return, please email us at bahuranistudio@gmail.com with the following details:
Once we receive your email, our team will review the provided information. If your return request meets our return policy criteria, we will notify you with further instructions and approval for the return process.
This applies to both registered customers and guest users. Returns without proper documentation (photos/video) will not be accepted.
5. Return Shipping
Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective item.
6. Damaged or Defective Items
Reporting Issues: If you receive a damaged or defective item, please contact us within [1 days] of receiving the product, and we will arrange for a replacement or refund.
7. Refund Timeline
Processing Time: Refunds may take some time to process, depending on your payment method and bank. Please allow [5 business days] for the refund to appear in your account.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at bahuranistudio@gmail.com